Help Center

5-Core specializes in a wide range of audio equipment, including but not limited to, professional PA systems, microphones, speakers, amplifiers, and personal audio products like earphones and headphones. Our focus is on delivering high-quality sound and durable products for both professional and personal us

Yes, our products are designed to be universally compatible with most devices. Our audio equipment can connect with various interfaces, and our personal audio products, such as Bluetooth earphones and headphones, are compatible with all major smartphones, tablets, and computers. However, we recommend checking the specific product details for compatibility information

All 5-Core products come with a standard one-year warranty that covers manufacturing defects and hardware failures under normal use conditions. This warranty does not cover damages caused by misuse, external factors, or unauthorized modification

If you encounter any issues with your 5-Core product, please contact our customer support team with your purchase details and a description of the issue. Our team will guide you through the warranty claim process, which may include troubleshooting, repair, or replacement of the product, depending on the situation. ---

Yes, our 5Core Earphones are designed with waterproof capabilities, making them suitable for sports and outdoor activities. However, they should not be submerged in water or exposed to high-pressure water jets, as these conditions can exceed the product's waterproof specification

If your smart TV supports Bluetooth connectivity, you can pair the 5Core Earphones with it to enjoy wireless audio. Please refer to your TV's user manual for instructions on how to pair Bluetooth devices

The 5Core Earphones provide up to 5 hours of playback time on a single charge, with the charging case offering additional charges for up to 24 hours of total playtime. Actual battery life may vary based on usage conditions and setting