Location: Work From Home
Department: Customer Experience
Employment Type: Full-Time
Timing: 9 PM - 5 AM IST
Net Salary: 20K to 35K per month
5 Core is seeking a diligent and detail-oriented Review Executive to manage and enhance our online reputation through effective review management. In this role, you will be responsible for monitoring and responding to customer reviews across platforms, addressing concerns, and ensuring customer satisfaction and brand integrity.
About 5 Core
Based in California, USA, 5 Core is a leader in the audio, electronics, and musical equipment industry, delivering high-quality products that cater to professionals and enthusiasts alike.
Key Roles and Responsibilities
- Review Monitoring: Track and monitor customer reviews across e-commerce platforms, social media, and review sites to understand customer feedback trends.
- Response Management: Respond promptly and professionally to customer reviews, addressing positive and negative feedback in a way that enhances customer satisfaction and brand image.
- Feedback Analysis: Analyze review data to identify areas of improvement for products and customer experience.
- Issue Escalation: Collaborate with customer service and product teams to address and resolve any issues raised in reviews.
- Brand Reputation: Work to protect and enhance the brand’s reputation by ensuring consistent, high-quality responses to reviews.
- Reporting: Generate regular reports on review insights and trends to inform strategic decision-making for product development and customer service improvements.
- Engagement Building: Encourage satisfied customers to leave positive reviews and engage with the brand, creating a supportive and loyal customer base.
Qualifications
- Bachelor’s degree in business, communications, or a related field preferred.
- Experience in customer service, reputation management, or review monitoring.
- Strong written communication skills with a customer-centric tone.
- Ability to manage multiple review channels and respond promptly.
- Analytical mindset with the ability to interpret feedback and data.
- Attention to detail and strong organizational skills.
- Ability to handle challenging situations with empathy and professionalism.