Customer Support Executive – 5 Core

Position: Customer Support Executive

Location: [Specify Location]

Department: Customer Service

Employment Type: Full-time

About 5 Core:

5 Core is a leading provider of as consumer electronics, audio equipment, etc. . We are committed to delivering high-quality products and exceptional customer service. As we continue to grow, we are looking for a passionate and dedicated Customer Support Executive to join our team.

Job Summary

As a Customer Support Executive at 5 Core, you will be the first point of contact for our customers, assisting them with their inquiries, resolving complaints, and providing an excellent customer experience. You will ensure that customers receive prompt, courteous, and accurate responses, contributing to customer satisfaction and loyalty.

Key Responsibilities

• Handle customer inquiries through phone, email, chat, and social media channels, providing timely and accurate solutions.
• Resolve product or service issues by clarifying the customer's concerns, determining the cause of the issue, and offering appropriate solutions.
• Maintain customer records by updating account information, logging issues, and tracking communications in the CRM system.
• Escalate complex issues to relevant departments or team leads when necessary and ensure a timely resolution.
• Follow up on customer issues to ensure they are fully resolved and that customers are satisfied with the outcome.
• Provide product knowledge and support to customers by staying up-to-date with the company’s latest products and services.
• Assist in order processing, including cancellations, refunds, or exchanges, and ensure adherence to company policies.
• Collaborate with internal teams to improve processes and enhance customer experience.
• Identify trends in customer queries and feedback to provide insights for product or service improvements.

Requirements and Skills

• Experience: Minimum 1-2 years of experience in customer support or a similar role.
• Education: High school diploma or equivalent. A degree in a related field is a plus.
• Technical Skills: Familiarity with CRM systems and customer support software. Proficiency in Microsoft Office or Google Workspace.
• Communication: Strong verbal and written communication skills, with the ability to empathize and engage with customers.
• Problem-solving: Ability to think critically, troubleshoot, and offer effective solutions.
• Time Management: Strong organizational skills with the ability to manage multiple tasks efficiently.
• Patience and Empathy: Ability to stay calm and patient under pressure, especially when handling difficult customer situations.
• Team Player: Willingness to work collaboratively with the team to achieve common goals.
• Flexibility: Ability to adapt to changes in procedures, policies, or software quickly.

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Professional development opportunities
• Friendly and inclusive work environment