Location: Work From Home
Department: E-Commerce
Employment Type: Full-Time
Timing: 9 PM - 5 AM IST
Net Salary: 20K to 35K per month
5 Core is looking for a dedicated and proactive Account Executive to support our e-commerce operations. This role involves managing e-commerce accounts, optimizing listings, and working with cross-functional teams to drive sales and enhance the customer experience on various online platforms.
About 5 Core
Based in California, USA, 5 Core is a leader in the audio, electronics, and musical equipment industry, delivering high-quality products that cater to the needs of professionals and enthusiasts alike.
Key Roles and Responsibilities
- Account Management: Oversee day-to-day activities of e-commerce accounts, including listing updates, price adjustments, and monitoring account performance.
- Listing Optimization: Create and optimize product listings with accurate descriptions, keywords, and high-quality images to maximize visibility and sales.
- Order Processing: Coordinate with the fulfillment team to ensure timely processing and shipping of orders, addressing any issues that arise.
- Performance Tracking: Track and analyze account metrics such as sales, conversion rates, and return rates, providing insights for continuous improvement.
- Customer Service: Handle customer inquiries and manage feedback on e-commerce platforms, ensuring high levels of customer satisfaction.
- Promotions and Campaigns: Collaborate with the marketing team to develop and execute promotional campaigns to boost online sales.
- Compliance: Ensure all listings meet platform guidelines and resolve any compliance issues that may arise.
Qualifications
- Bachelor’s degree in business, marketing, or a related field preferred.
- Experience in e-commerce, account management, or digital sales.
- Knowledge of major e-commerce platforms (e.g., Amazon, eBay, Shopify) and their account management tools.
- Strong communication and organizational skills.
- Analytical mindset with the ability to interpret sales data and KPIs.
- Detail-oriented and proactive approach to problem-solving.
- Ability to work independently and within a team in a fast-paced environment.
- Familiarity with CRM and inventory management tools is a plus.