Location: Work From Home
Department: Customer Service
Employment Type: Full-Time
Timing: 9 PM - 5 AM IST
Net Salary: 25K to 35K per month
We at 5 Core are looking for a dedicated and enthusiastic Customer Care Representative to join our team. As the first point of contact for our customers, you will provide exceptional service by handling inquiries, resolving issues, and ensuring a positive experience for each customer. You’ll also help build relationships with clients by understanding their needs and providing tailored solutions related to our wide range of electronics, audio, and musical equipment products.
About 5 Core
Based in California, USA, 5 Core is a leader in the audio, electronics, and musical equipment industry, offering high-quality products that meet the demands of professionals and hobbyists alike.
5 Core Employee Benefits
Discover the perks of being part of 5 Core, including competitive salaries, growth opportunities, and a collaborative work environment that values innovation.
Key Roles and Responsibilities
- Respond to Inquiries: Handle customer queries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot Issues: Assist customers with troubleshooting product-related problems and provide appropriate solutions or alternatives.
- Order Processing: Assist with order placement, order tracking, and providing information on warranties, returns, and exchanges.
- Customer Engagement: Build relationships with customers by understanding their needs, answering product-related questions, and ensuring customer satisfaction.
- Product Knowledge: Develop a deep understanding of our product range (audio equipment, electronics, etc.) to provide expert-level assistance to customers.
- Feedback Collection: Record and relay customer feedback to internal teams for continuous product and service improvement.
- CRM Management: Update customer interactions and issues in the CRM system, ensuring accurate and up-to-date records.
- Follow-up: Ensure follow-ups with customers to confirm resolution of their issues and maintain a high level of satisfaction.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in a related field preferred).
- Proven customer service experience (preferably in electronics, audio equipment, or a similar industry).
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-first mindset.
- Familiarity with CRM systems and practices is a plus.
- Patience, empathy, and the ability to handle challenging situations calmly.