Location: Work From Home
Department: Shipping and Fulfillment
Employment Type: Full-Time
Timing: 9 PM - 5 AM IST
Net Salary: 20K to 30K per month
5 Core is looking for a dedicated Shipping / Fulfillment Executive to join our logistics team. In this role, you will be responsible for coordinating shipments, tracking orders, and ensuring smooth fulfillment operations. You will play a crucial role in meeting customer expectations by managing timely and accurate product deliveries.
About 5 Core
Based in California, USA, 5 Core is a leader in the audio, electronics, and musical equipment industry, known for high-quality products that satisfy both professionals and hobbyists.
Key Roles and Responsibilities
- Order Fulfillment: Process customer orders, prepare shipping labels, and ensure orders are accurately packed and shipped.
- Shipping Coordination: Liaise with shipping carriers to schedule pickups, handle shipping-related inquiries, and resolve issues as needed.
- Order Tracking: Monitor shipment statuses, update tracking information, and proactively communicate any delays to customers.
- Inventory Checks: Work closely with the inventory team to confirm product availability and prevent stockouts.
- Documentation: Maintain accurate records of shipping details, invoices, and order confirmations for internal and external audits.
- Customer Communication: Provide customers with order and shipping updates and respond to any fulfillment inquiries.
- Problem-Solving: Address and resolve shipment issues, including lost or delayed shipments, to maintain high customer satisfaction.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in a related field preferred).
- Experience in shipping, fulfillment, or logistics (preferably in an electronics or e-commerce environment).
- Strong organizational skills and attention to detail.
- Ability to handle multiple orders and prioritize tasks effectively.
- Proficient in using shipping software and CRM systems is a plus.
- Excellent communication skills and a customer-focused approach.
- Ability to work calmly and efficiently under pressure.